Acadental
Acadental
ModuPRO

Restorative

Pedo

Endo

Hygiene/Perio

Local Anesthesia

Charlie

Charlie Manikin

Titan Mounts

Licensure

ADEX

CRDTS

CPEDH

Accessories

Articulator/Hardware

Titan Mounts

CheckMate One

Simulation

ModuPRO Plates

Screws/Fasteners

Adapters

TeoOneScreenToothView

Support

Frequently Asked Questions

Answers to common questions about our products, software, ordering, and account support. Can’t find what you’re looking for? Contact our team.

OneScreen

OneScreen is a 3D application for modern browsers designed for the dental community to teach, learn, and study together using both preloaded 3D models and their own uploaded models. Users can create private groups, discuss and collaborate in real-time to improve their dental education.

OneScreen runs in Chromium based internet browsers, such as Chrome, Edge, Opera, and more. An internet connection is required to use OneScreen. There may be browsers that may not run OneScreen perfectly or outdated versions may not run OneScreen effectively. If you have questions in regards to compatibility, please contact us.

Ordering & Shipping

Orders over $400 require the signature of an adult 21 or older with a government-issued photo ID. If you anticipate that you will not be home to sign off for your delivery, we recommend sending the package to a FedEx Pick up location for your convenience. You can do this by using the email with tracking updates sent directly from FedEx to the email used at checkout. Simply choose the tracking number which will direct you to the FedEx website. Under Manage Delivery, choose Hold at Location and follow the prompts.

The most common reasons for cards being declined are due to incorrect billing addresses being entered. Additionally, IP addresses on the computer/phone being registered in a country in which Acadental does not distribute. Repeated attempts could also trigger the fraud alert and result in declined purchases. For security purposes, we also add a maximum order amount of $5,000.00. If your order is over $5,000.00, please contact us.

Each order attempt could place a temporary hold on funds with your bank. Most funds are released within a few days but can take up to 7-10 business days for it to transfer back to your account. Repeated attempts could trigger the fraud alert and could result in declined purchases.
Each order attempt could place a temporary hold on funds with your bank. Most funds are released within a few days and can take up to 7-10 business days for it to transfer back to your account. Repeated attempts could trigger the fraud alert and could result in declined purchases.

Details on returns may be found on our policy page under returns.

Please contact us with your order number and a list of items you would like to return. Some items are non-returnable, please see our returns policy for more details. All items are no longer returnable 30 days after the invoice date.

Unfortunately, Acadental does not provide return shipping labels.

You will receive shipping status to the email provided at checkout. If you do not receive an email, you may contact us for a status of your order. All online orders will be shipped within two business days after the order is placed. Please note that we are open M-F 8-5pm CDT and do not ship weekends and major holidays. Standard FedEx delivery may take 5-7 business days to be delivered. Please note that FedEx does not deliver our shipments on weekends.

Please contact us by 12:00 pm CDT to make a correction. If the order has already shipped, we will attempt to correct the address with FedEx, which will incur an address correction fee.

Please contact us with your order number and items to cancel. The customer support specialist will check the status of your order to determine if we are able cancel. If the order has been processed and dispatched, a return may be initiated once you receive the product.

Bundle codes are prearranged with faculty to ensure that their students order the correct items for class. If your instructor did not give you a code, then there is not one available to you.
If your code is expired, it can no longer be used. These codes are set up with active dates determined in advance by faculty. Please contact your instructor who provided you with the code, as only they can request an extension.
We do not offer discounts on shipping.

Acadental offers a 10% discount on orders over $2,500. This discount is automatically applied to orders placed online. If an order is over $5,000, please contact us.

Teo

Teo Pro is a license for Teo, which is a virtual reality application for Meta Quest devices designed for the dental community to learn, practice and improve dental skills, learn about new products and tools in dentistry and collaborate together. Teo Pro users get access to all disciplines, including Operative, Dental Anatomy, Endodontics, Anesthesia, Licensure, Pediatric and more.

Teo Anesthesia is a specific license for learning and practicing dental anesthesia inside of Teo, which is a virtual reality application for Meta Quest devices. Teo Anesthesia users can practice IA block, local infiltration, anterior palatine, greater palatine blocks consecutively. Transparency options and instant feedback create spatial awareness not found anywhere else.

Teo Anesthesia users can also collaborate together using the same point-of-view (POV) and discuss and practice dental anesthesia injections.

Teo Pro and Teo Anesthesia work exclusively with the Meta Quest 2, 3, 3s, and Pro.

To download Teo to your device, you can add the Teo app from the Meta Quest website or open the Store inside the Quest (orange icon) and search "Teo".

Both Teo Pro and Teo Anesthesia licenses work inside the Teo app. Just login to the Teo app inside your Quest device with your Acadental login and password to access Teo Pro or Teo Anesthesia.

Yes. Teo Pro users receive the Anesthesia discipline inside Teo. Teo Anesthesia users only have access to the Anesthesia discipline inside Teo. Teo Pro and Teo Anesthesia users can join one another inside Teo and will see the session host's content.

A Teo or Teo Anesthesia subscription will be billed monthly automatically.  You can cancel anytime by logging into your Acadental account and editing your active license.  If canceled, you will retain access until the next billing cycle.  There are no refunds for canceled subscriptions.

An internet connection with the Quest device is required to login into Teo. If using your school's wifi, make sure they do not block access to Meta Quest devices or ports used by Teo.

After you have logged in and saved your login info, offline mode is available to Teo users with limited functionality for up to 2 days if you do not have wifi.

Yes!  In Teo, you can load and view your own 3D models (STL and FBX).  Login to your Acadental account.  In Files > My Files you see a list of your files.  Here you can upload a model to view in Teo.  Use the "Share" function to share the model or file to other users or groups you belong to.

Yes! You can purchase the Logitech MX Ink stylus and pair it with your Meta Quest device to use in Teo. The stylus improves hand tool ergonomics to speed muscle memory.