Shipping Policy:
We do our best to fulfill orders in an expeditious manner. Our goal is to process all online and individual orders within 1 business day of receipt. Larger quantity orders may take longer to fulfill.

Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM CDT, excluding holidays). If we encounter any problems processing or shipping your order, we will contact you within two business days.

Acadental offers three shipping and handling options for U.S. orders (international shipping times and rates may vary by country):

Most contiguous US orders are shipped via Fed Ex Ground Monday through Friday. On rare occasions we utilize the United States Postal Service (USPS) in an effort to provide the best service for our customer. Alaska and Hawaii may be shipped via USPS (Priority or Express). All packages EXCEPT ground/standard deliveries may require a signature. A signature release is not required for Fed Ex. If a signature is required, please notify Acadental immediately upon placement of your order. When choosing this service level, Acadental or Fed Ex is NOT responsible for lost or stolen packages.

Packages will be delivered according to the SHIPPING METHOD selected. Acadental is not responsible for any delayed deliveries incurred by the shipper or responsible for any damages during shipment. If a package is lost, notify Acadental and we will facilitate the issue between the customer and the shipper. If the the shipper will not replace the lost package, you may need to order and pay for a product replacement. No Saturday, Sunday or holiday deliveries. Acadental will use shipping address entered by purchaser. Before processing order, please ensure you have listed the correct shipping address, including an email address, so that we can provide a tracking number for your reference. Please note, at this time we are unable to ship to P.O. Box addresses.

The USPS is our recommended international method of shipping, when possible. Delivery times and rates may vary by country. The USPS requires an exact ship to address, postal code (if there is one), and a ship to phone number. Furthermore, International orders are subject to Duties, Customs and Value Added Taxes. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. These charges MUST be paid upon receipt of your order from the shipper.

Returns:

At Acadental, we do our best to provide the best possible products and service to meet our customers’ needs. You may return any unused product within 30 days of the invoice date for a full refund. Product exceptions include special order items and post mounts, for which all sales are final. Dealers and wholesalers will be assessed a 15% restocking fee for returns 31-60 days.

A return authorization form with RA# and a copy of the original invoice MUST accompany all returns. A return form can be found by clicking here. To arrange for a return and receive a return authorization number, you must email us at inquiries@acadental.com The return authorization number must be clearly displayed on the outside of the package when shipped or the package may be returned to shipper. Postage must be pre-paid. Acadental will not accept returns that have arrived COD.

All products must be returned UNMARKED and IN ORIGINAL, UNOPENED, SEALED PACKAGING and the products(s) must be in unused condition without any markings. All returned merchandise will be inspected, and any merchandise returned in unacceptable condition will NOT be eligible for credit. Ensure the merchandise being returned is carefully packaged. Insurance is highly recommended. We cannot be responsible for returned merchandise that arrives damaged due to improper packing. Upon receipt of the returned items, they will first be checked to ensure the return criteria has been met, and if so, Acadental will exchange, refund, or issue a credit within 30 days.

We suggest that when shipping the product(s) back to Acadental, customers should choose the same shipper who delivered the product, as well as insure the item for full value. Keep a copy of your shipping receipt until you have received credit for your return. Acadental is not responsible for shipment of returned items.

If the item was originally paid for by check or money order, the customer will be mailed a check for the amount of the item and any applicable taxes that were paid within 30 days. If the item was originally paid for by credit card, a credit will be issued to the same credit card account that the purchase was made for the amount of the item and any applicable taxes that were charged. Shipping and handling costs will not be reimbursed.

Please note these exceptions to our return policy:
Equipment: Opened handpieces and equipment may not be returned for credit, but will be repaired or replaced in accordance with manufacturer warranties. Before opening handpieces and equipment, we suggest that you check the shipping container and packing list to verify that you have received exactly what you ordered.

Sales of special order items and post mounts are final and returns are NOT allowed.

Warranties:
Acadental warrants to the original purchaser that all products purchased will be free from defects for 30 days from the date of purchase. During the warranty period, Acadental will repair or replace any defective part with like replacement part or kit at no cost to bearer.
Warranty replacement will be performed at the original place of purchase and such replacement will be warranted for 30 days upon receipt of the product. The original purchaser will bear all shipping/transportation charges to and from the place of purchase. Written notice of any defect in parts or workmanship must be received by Acadental before the expiration of the warranty period. This warranty is not transferable and proof of purchase is required.
This limited warranty covers normal use. Acadental does not warrant any damage resulting from misuse, improper maintenance, temperature, dust, humidity, alterations or modifications, electrical power, spills, misuse or deliberate abuse.

Pricing:
Due to market conditions, prices are subject to change.

Updated: July 17, 2008